St. Mary’s Care Center has received volumes of cards and letters from former residents and their families. The following excerpts represent recurring sentiments:

“Thank you for everything you did for Mom. Her life was bearable because of the St. Mary’s staff. We all appreciate what you do so lovingly every day, for all of your patients. Thanks for always going beyond what was expected.”

“Everyone treated me with such kindness, from all the nurses and CNAs to the people in dietary and housekeeping to the unit clerks and social worker. You are a dedicated group of people, and I will always appreciate everything you did.”

“Thank you for the exceptional care you gave me during my stay at the Care Center. Your professional help was wonderful and your personal concern, cheerfulness and extra touch of thoughtfulness made me feel, safe, comfortable and welcome.”

“Day and night, you did so much to make my stay both a wonderful learning experience and as painless as possible. I send more love and thanks than I can ever express.”

“St. Mary’s Care Center provided for Dad excellent care with an amazing sensitivity. Many of your staff expressed concern and interest on a regular basis. In his last days, compassion was shown often to us. This was genuine. I have seen several of the staff in the community after Dad’s death. Your folks have gone out of their way to initiate conversation. This certainly was not their job duty. In short, your center provides quality care. I can tell your team has been created and supported by administrators who have done their tasks well. You can be proud of what you have.” (The author has been a long-time administrator of mental health care programs.)